FAQ
Why do I need a key holding service?
A key holding service securely stores your keys, ensuring they aren't lost or easily accessed by unauthorized individuals, and provides a reliable point of contact to grant access to your property in emergencies or for pre-approved services when you can't be there.
What happens in case of an emergency at my property?
As your key holder, we can be the first point of contact in case of an alarm activation, suspected issue, or emergency. We will attend your property, assess the situation, and take pre-agreed actions, which may include contacting you, emergency services, or designated contractors.
How often will you check my property?
The frequency of our property checks is determined by your individual needs. We offer various options, including weekly and on-demand checks.
Will I receive a report after each property check?
Yes, after each property check, you will receive a detailed report via email outlining our findings, any issues identified, and actions taken. We can also include photographic evidence if necessary
What if you find an issue during a property check?
If we discover any problems (e.g., leaks, security breaches), we will immediately notify you according to your pre-defined communication preferences. We can also, with your prior authorization, arrange for necessary repairs or contact designated contractors.
What kind of concierge services do you offer?
Our concierge services are designed to make property ownership easier and more convenient. Examples include [e.g., accepting deliveries, arranging for cleaning services, coordinating maintenance or repairs, grocery stocking, pool Care, plant care, preparing the property for your arrival or departure]. We are happy to discuss your specific needs.